2018 SERVICE to the CITIZEN™
Award Winners
Click on the names below to read the stories of the
2018 Service to the Citizen Award Winners!
Government Executive of the Year
Secretary Sonny Perdue
Industry Executive of the Year
Lisa Price Veith
Senior Vice President, MAXIMUS Federal
Lifetime Achievement for Delivering
Service to the Citizens
Teresa N. Nasif
Government CX Trailblazer
Former Chief Customer Experience Officer, Federal Student Aid
Government CX Trailblazer
Former Chief Veteran Experience Officer, VA
Intergovernmental Collaboration to Apprehend and Prosecute Doctor in Cancer Doctor Scam
Special Agent, IRS
Special Agent, FBI
Special Agent, HHS OIG
Trial Attorney, US Department of Justice
Department of Education
Federal Student Aid - Reducing Default Loans
Senior Advisor for the Borrower Experience, FSA
Management and Program Analyst, FSA
Program Specialist, FSA
Environmental Protection Agency - Internal CX
Director and Chief Customer Experience Officer
Director and Senior Information Official
Associate Chief Financial Officer
Department of Homeland Security
Federal Emergency Management Agency (FEMA)
Hurricane Response and Recovery
FEMA Hurricane Response Network Design Team
(Design and Deployment of ArvoNet, FEMA Wireless Networks across Harvey/Irma/Maria)
Chief Architect/Program Manager in Texas, Puerto Rico, Virgin Islands
Deputy Program Manager in Texas, Puerto Rico, Virgin Islands
Project and Process Manager in Texas
Cybersecurity Specialist in Texas, Puerto Rico, Virgin Islands
Engineering Lead Support from National Capitol Region
Disaster Response Director
ArvoNet Test Manager in Texas
Regional Network Manager in Puerto Rico/Colorado
Section Manager in the Service Management Section
Hurricane Response
Hurricane Response Contact Centers Acquisition Leadership
Alex Amparo
Deputy Assistant Administrator, Recovery
Bobby McCane
Chief Procurement Officer
USAGov Support for Puerto Rico
Marketing and Outreach Team Lead
Chief Security Information Officer (CISO)
ICAM (Identity, Credential and Access Management) Chief
ICAM Technical Lead
Government-wide Digital Hurricane Response
Chair of the Federal Web Council
Director of Web Communications, DHS
Acting Deputy Director, Digital, HHS
Director, Content and Outreach Division in USAGov
United States Citizenship and Immigration Service (USCIS)
Use of Artificial Intelligence to Deliver Services (Emma)
Program Manager, Emma
General Services Administration
Vote.gov
Lead, Contact Center of Excellence
Director, Public Experience Portfolio
Digital Innovation Specialist
Digital Innovation Specialist
Digital Innovation Specialist
Digital Innovation Specialist
Digital Innovation Specialist
Digital Innovation Specialist
Digital Innovation Specialist
NS2020 Enterprise Infrastructure Solutions
Program Manager
Department of Interior
National Park Service
YourPassNow
Fee Program Manager
Department of State
Lost and Stolen Passport System
Division Chief for the Consular Lost and Stolen Passport Division
Community Relations Officer
Director, Passport Services
Processing of the 2017 Passport Surge
Deputy Assistant Secretary
Managing Director, Passport Services
Managing Director, Issuance, Passport Services
Department of Transportation
Federal Aviation Administration
Internal CX
Director of Customer Strategy
Department of Treasury
Internal Revenue Services (IRS)
Online Services
Technical Project Manager
Department of Veterans Affairs
White House Hotline Contact Center for Veterans
Senior Advisor for Contact Centers
Vets.gov
Chief IT Officer, DC311
Social Security Administration
Leadership in Modernizing and Delivering Digital Services
Chief Information Officer
IT Specialist
CEO, Three Wire Systems