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Transforming Taxpayer Experience: Insights from the IRS Content Strategy
In the world of government services, the IRS plays a critical role in ensuring the smooth collection of 96% of the country's...

Martha A. Dorris
Jan 243 min read
24 views
14 comments


How the Trump Administration Can Leverage Customer Experience (CX) Strategies to Deliver Efficient and Effective Government Services
When you hear “customer experience,” many people think of private-sector examples, like receiving personalized service at the Ritz...

Martha A. Dorris
Jan 174 min read
30 views
7 comments


2024 Year in Review of Government Customer Experience
In the latest episode of the CX Tipping Point Podcast, top CX experts explore the current state and future of CX in the federal government.

Martha A. Dorris
Dec 9, 20244 min read
107 views
25 comments
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