ABOUT
These courses are designed to equip technology project and program managers with the skills and knowledge to apply human-centered design practices within their teams. Participants will learn the fundamentals, participate in group discussions, and how it can enhance the effectiveness and impact of technology projects.
These courses will explore techniques for understanding user needs, behaviors, and motivations by applying user personas. It will delve into the importance of customer understanding, psychological insights, and empathy in designing solutions that meet users' needs. Participants will also learn to incorporate stakeholders' perspectives throughout the project lifecycle to ensure successful digital transformations. By the end, participants can use human-centered design principles to create more user-friendly and impactful technology solutions, leading to increased satisfaction and success in their projects.
COURSES
101: Technology for the Future: Shifting From System Centricity to Human Centricity
Recognizing the significance of human-centered design in leadership is a crucial advancement in maturing the IT or technology business sector. Human-centricity represents a transformational shift in thinking, leadership, and system design. It moves the focus from merely developing technology-driven solutions to creating people-oriented ones, ensuring that technology effectively addresses human needs.
This course aims to elevate technology managers and their teams to approach problems with design thinking that emphasizes empathy, interaction, and experience, aiming to design solutions that deeply resonate with users. When technologists embrace human-centered design, we can create more intuitive and user-friendly systems that don't just fulfill functional needs but also deliver meaningful experiences. This, in turn, drives increased service delivery adoption, and satisfaction, and alleviates change management.
102: Applying Customer Experience & Journey Mapping As a Strategy for IT
A human-centered IT organization is crucial in today's digital age. It places people, their needs and experiences, at the core of its operations, rather than just focusing on technology or processes. This approach fosters a more inclusive environment that encourages innovation and creativity. Furthermore, it enhances user experience by ensuring that IT services and solutions are designed with the end user in mind, leading to increased satisfaction and productivity. By prioritizing human interactions and experiences, IT organizations can better align their services with business goals, resulting in a more effective and efficient operation.
SPEAKER
Charlotte Lee
Customer Experience (CX) and Innovation Strategy Executive
A human-centered IT organization is crucial in today's digital age. It places people, their needs and experiences, at the core of its operations, rather than just focusing on technology or processes. This approach fosters a more inclusive environment that encourages innovation and creativity. Furthermore, it enhances user experience by ensuring that IT services and solutions are designed with the end user in mind, leading to increased satisfaction and productivity. By prioritizing human interactions and experiences, IT organizations can better align their services with business goals, resulting in a more effective and efficient operation.